Our Vision

Our vision is to be the beacon of hope and health, both locally and internationally. We aspire to bridge geographical gaps and break down barriers to healthcare, ensuring that everyone, regardless of location, has access to world-class medical services.

Our Mission

LifeLink’s mission is straightforward yet profound: we are dedicated to safeguarding lives and well-being. We achieve this by providing an extensive array of services that encompass the full spectrum of medical care, including ground and air ambulance transport and international medical concierge services.

Why Choose LifeLink?

Comprehensive Services: LifeLink is your one-stop solution for all your medical assistance needs, whether you’re at home or abroad. Our services span inter-hospital transfers, emergency ground and air ambulance care, primary recovery, hospitalization support, G.O.P. placement, foreign service ground support, and commercial airline repatriation.

Global Expertise: We are the exclusive Namibian provider of international assistance and medical concierge services for insurers and assistance companies worldwide. Our experience and commitment to quality make us a global leader in this field.

Excellence and Dedication

Global Expertise: We are the exclusive Namibian provider of international assistance and medical concierge services for insurers and assistance companies worldwide. Our experience and commitment to quality make us a global leader in this field.

Leading Technology: Our 24/7 control center, equipped with advanced Telematics systems, ensures rapid response and effective coordination. We are also the only service in Namibia with doctor-led flight crews for air ambulance operations.

Local Ownership: LifeLink is proudly Namibian-owned and operated, deeply rooted in the communities we serve. We understand the unique challenges and needs of our region and are committed to addressing them.

Accessibility

Financial Accessibility: We accept all major Namibian medical aid funds, eliminating the need for cash upfront payments and ensuring that healthcare remains accessible to all.

Your Health, Our Priority

LifeLink is here to ensure that you receive the best possible care, irrespective of the circumstances. Your well-being is at the heart of everything we do. Trust us to be your lifeline in times of crisis, providing you with world-class medical assistance and support that you can depend on. Choose LifeLink for excellence, expertise, and unwavering commitment to your health and safety.

Our Doctors

Medical Expertise:

Our doctors are not just professionals; they are masters of their craft. They possess an extensive knowledge base, years of experience, and a passion for delivering precise, life-saving care. Their ability to diagnose, treat, and manage complex medical conditions is unmatched, making them a beacon of hope in times of distress.

On the Ground and in the Air:

Whether you find yourself in a medical crisis that requires ground ambulance services or in need of critical care during air transport, our doctors are your trusted allies. They are at the forefront, ensuring that every medical decision is made with your well-being as the top priority.

Dedicated to You:

The dedication of our doctors extends beyond clinical expertise. They approach each case with genuine care, compassion, and empathy. Your health and recovery are their missions, and they leave no stone unturned to ensure that you receive the highest level of medical care available.

Leaders in Healthcare:

In every sense, our doctors are leaders in healthcare. They set the bar high, not only for themselves but for the entire medical community. Their tireless commitment to excellence means that you can trust in LifeLink to deliver top-tier medical assistance and support during your moments of greatest need.

Expertise in Action:

Our Advanced Level Paramedics bring a wealth of knowledge and experience to the table. They are skilled in assessing and responding to a wide range of medical conditions. Their quick thinking and proficiency in administering vital treatments are a reassuring presence in critical situations.

ICU-Level Excellence:

Our ICU level flight nurses bring a level of care akin to what patients would find in an intensive care unit. They are equipped to manage complex medical needs in high-pressure environments, ensuring that patients receive the utmost attention and precision during transport, whether in ground ambulances or air ambulances.

Team Collaboration:

These dedicated professionals work seamlessly with our doctors to form a multidisciplinary team that operates with the utmost precision and expertise. Their vigilance, attention to detail, and ability to adapt to changing circumstances are qualities that define them and ultimately translate into an enhanced level of care for our patients.

Patient-Centered Care:

Ultimately, our Advanced Level Paramedics and ICU level flight nurses embody our patient-centered approach to healthcare. Their presence ensures that your well-being is never compromised, and you receive the highest standard of care available, no matter the situation.

Control Center Professionals

Our 24/7 control center is the heartbeat of LifeLink, where a dedicated team of highly trained professionals work in shifts to provide you with unwavering support. They are the first responders, the calm voices on the other end of the line when you need them most.

At LifeLink, we understand the importance of this critical link in the chain of care. Our control center professionals work tirelessly to provide you with the rapid response and effective coordination needed to make a difference in every situation. Your well-being is their priority, and they’re dedicated to ensuring you receive the support you deserve, 24/7.

Rapid Response:

In emergencies, time is of the essence. Our control center professionals are experts at swift decision-making, ensuring that critical medical support and assistance are dispatched with utmost urgency. They understand that every second counts and act accordingly to provide you with the care you require.

Effective Coordination:

When managing complex medical situations or travel assistance requests, precise coordination is key. Our team excels in orchestrating seamless interactions between medical staff, ground and air ambulance services, and travel assistance specialists. This ensures that everything runs smoothly, from the initial call to the resolution of your needs.

Meet Our Team: The Heartbeat of LifeLink

John Doe

John Doe

Chief Medical Officer

Our Chief Medical Officer, John Doe, leads our team with unwavering dedication and expertise. With years of experience and a passion for delivering exceptional care, Dr. Doe ensures that every medical decision is made with your well-being as the top priority. His commitment to excellence and patient-centered approach make him a true asset to the LifeLink team.

Jane Doe

Jane Doe

Chief Communications Officer

Meet our Chief Communications Officer, Jane Doe, the guiding force behind our communication strategies. With a wealth of experience and a commitment to effective messaging, Jane ensures that our mission and services are conveyed with utmost clarity and impact. Her dedication to fostering meaningful connections and her strategic approach make her a valuable asset to the LifeLink team.

Frank Ace

Frank Ace

Chief Pilot

Frank Ace, our Chief Pilot, leads our aviation team with a steady hand and vast expertise. With a career dedicated to flight and safety, Captain Ace ensures that every flight is executed with precision and the highest standards. His commitment to aviation excellence is instrumental to LifeLink’s mission.

Jack Frazer

Jack Frazer

Second-in-Command Pilot

Meet Jack Frazer, our Second-in-Command Pilot and a vital part of our aviation team. With a strong focus on safety and years of experience, Captain Frost ensures that our flights are smooth and secure. His dedication to keeping our aircraft in top form and his role in maintaining safety standards make him an indispensable member of the LifeLink team.

Garry Snail

Garry Snail

Head of IT Department

Garry Snail, our Head of IT, leads our technology endeavors with precision and expertise. With a wealth of experience in information technology and a commitment to innovation, Garry ensures that our digital infrastructure is secure and efficient. His dedication to keeping our systems at the forefront of technology makes him an invaluable member of the LifeLink team.